Aries Sta Maria

About Me

💡 Hi there! I’m Aries — an IT Support Specialist with hands-on experience in technical support and digital operations.

For almost 3 years, I’ve focused on IT support for end users, troubleshooting hardware, software, and network issues in a professional BPO environment. I help teams and individuals maintain efficient workflows, resolve technical problems, and ensure smooth daily operations.

Through my IT experience, I’ve handled hardware/software troubleshooting, account and access support, network basics, remote assistance, and process documentation using tools like TeamViewer, AnyDesk, Zendesk, and ServiceNow. I approach every task with logical problem-solving and clear communication.

I have foundational to intermediate knowledge of programming, cloud tools, cybersecurity awareness, and IT documentation. I continuously learn, test, and improve my technical skills to keep up with modern IT workflows.

Some areas I actively apply include HTML, CSS, JavaScript, Flutter basics, Google Cloud tools, and automation with AI-assisted tools like ChatGPT and Zapier. I also focus on creating structured documentation and SOPs to maintain consistent results.

Here’s what I bring to your business:
✅ Reliable IT & technical support
✅ Structured troubleshooting and clear communication
✅ System setup, optimization, and maintenance support
✅ Technical documentation & SOP creation
✅ Familiarity with cloud tools, automation, and AI-assisted workflows
✅ Cybersecurity awareness and best practices
✅ Strong work ethic, adaptability, and a commitment to continuous learning

Work Experience

Tech Specialist – Intouch CX

Oct 2022 – Aug 2024

• Provided tech support via phone, chat, and email in a BPO environment.
• Used tools like TeamViewer, Zendesk, ServiceNow, Freshdesk.
• Handled hardware/software/network issues and remote assistance.

Technical Support Representative – Ooma (Telco Account)

Telus International | Oct 08, 2024 – Dec 04, 2024

• Managed inbound customer calls related to Wi-Fi extenders and modem issues.
• Provided step-by-step technical guidance to end users to restore network connectivity efficiently.
• Documented troubleshooting actions and escalated complex issues to higher-level technical teams.
• Maintained professionalism and high customer satisfaction during all interactions.